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How we operate, in the open.

We would rather be precise than impressive. This page lays out who we are, how we engage, how we treat your systems and data, and - just as important - what we will and will not claim.

Legal nameDiatom Labs
Founded2019
HeadquartersPrishtina, Kosovo
What we doCloud, DevOps, and AI engineering
Who leads itAltin Ukshini, Founder
Where we deliverNorth America, Europe, the Nordics, Latin America, and the Middle East

How we engage

Three models, all senior-led: consulting (architecture and advisory), outsourcing (fixed-scope, end-to-end delivery), and staff augmentation (embedded engineers). Every engagement comes with written updates and a plain-English scope. The first 30-minute call is free, there is no lock-in, and you own everything we build.

How we treat your systems and data

We treat your infrastructure the way we treat our own:

  • Least-privilege by default. Federated SSO and short-lived, assumed credentials instead of long-lived keys - keyless CI through OIDC wherever possible.
  • Everything as code. Infrastructure in Terraform under version control, so every change is reviewable and the audit trail is the git history.
  • Secrets stay secret. Managed secret stores and certificate authorities, never credentials in environment variables or manifests.
  • Compliance is hands-on, not theoretical. We have delivered under PCI-DSS and SOC 2, building the evidence trail into how the platform ships rather than assembling it before an audit.

For how we handle data on this website, see our privacy policy and terms of service.

What we will and will not claim

We are deliberate about how we represent our work:

  • Client work is anonymized. Most engagements are under NDA. Our case studies describe the architecture and the decisions without naming the client or exposing their internals.
  • Our track record is a team aggregate. The numbers we publish reflect the combined portfolios of our senior team across decades - not the output of a single year or a single entity.
  • No invented metrics. We do not publish uptime percentages, ROI figures, or cost-savings numbers we cannot stand behind. Where we use a figure, it is real.
  • We name where we have contributed, carefully. On our experience page we list companies our team has contributed to as portfolio context - never as a claim that we alone ran a specific named system.

How we build

Our stack is AWS, GCP, Kubernetes, and Terraform, and every engagement is delivered AI-augmented - our senior engineers work with Claude, Cursor, and our own MCP servers, agent skills, and plugins, which is how a small team moves quickly without cutting corners. The full toolset is on our tech radar.

Questions

If anything here needs more detail, ask. Email info@diatomlabs.com or book a call.